Frequently Asked Questions
Everything you need to know about our luxury chocolates and delivery.
How should I store my Butlers Chocolates?
To maintain freshness and flavor, store your chocolates in a cool, dry place between 15°C and 18°C (59°F - 65°F), away from direct sunlight and strong odors.
Do you offer international shipping?
Yes, we ship our luxury chocolates worldwide. Delivery times and rates vary depending on the destination country and are calculated at checkout.
Are there gluten-free options available?
Many of our chocolates are naturally gluten-free; however, all our products are manufactured in an environment that handles wheat and gluten. Please check the specific ingredient list on each product page.
Can I include a personalized message with my gift order?
Absolutely. You can add a complimentary personalized gift message during the checkout process, which will be printed and included with your order.
What is your policy on returns and refunds?
As our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our customer service team within 48 hours.
How do you ensure chocolates don't melt during transit?
During warmer months or for shipments to hot climates, we use specialized insulated packaging and gel ice packs to ensure your chocolates arrive in perfect condition.