Returns & Exchanges
At Butlers Chocolates, we strive for perfection in every box; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect items. Please contact our customer care team within 48 hours of delivery to initiate a resolution.
Contact Customer Support
Email our dedicated support team with your order number and a brief explanation of the issue regarding your chocolate order.
Provide Photographic Evidence
To help us maintain our high quality standards, please attach clear photos of the damaged packaging or incorrect items received.
Await Authorization
Our team will review your request and provide a return authorization number or confirm if a direct replacement will be issued without a return.
Refund or Replacement
Once approved, we will immediately process a full refund to your original payment method or dispatch a fresh replacement of your luxury chocolates.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing